Privacy Protected

Pk11 Privacy Policy —
Your data, our responsibility

This Privacy Policy explains in detail how your personal data is collected, stored, and kept secure at pk11. We believe transparency is the foundation of trust.

Last Updated: January 2026

About the pk11 Privacy Policy

Welcome to pk11. We know how valuable your personal information is — which is why we are clear about one thing from the start: protecting your privacy is one of pk11's top priorities. This Privacy Policy explains what data pk11 collects, why it collects it, and how that data is used and kept secure.

This Privacy Policy applies automatically whenever you open an account, play games, or use any service on the pk11 platform — so it's worth reading through carefully. If anything is unclear, our support team is always on hand to help.

pk11's commitment: We never sell your data to third parties. Your information is used solely to improve our services and maintain security.

1Overview & Introduction

Pk11 is an internationally licensed online gaming and betting platform built with Bangladeshi players in mind. This Privacy Policy ("Policy") applies to the pk11 website (pk11.blog) and all associated services.

We are committed to protecting your privacy in compliance with GDPR and international data protection standards. The pk11 Privacy Policy is reviewed regularly and updated as needed.

  • This Policy applies solely to services provided through the pk11 platform.
  • Pk11 is not responsible for the privacy policies of third-party websites.
  • Although this Policy is written in Bengali, the English version shall take precedence in the event of any legal dispute.
  • By using the platform, you are deemed to have accepted this privacy policy.

2What data we collect

Pk11 collects certain information to deliver and improve its services. All data collection is carried out transparently and in accordance with the law.

Types of Data Description How We Collect Information
Identity Information Name, date of birth, gender, national ID number Registration & KYC
Contact Information Mobile number, email address, physical address Registration Form
Financial information Payment methods, transaction history Deposit / Withdrawal
Gaming information Game history, betting records, bonus usage Automatically
Technical Information IP address, device information, browser type Cookies & Log Files
Communication Records Chat and Email Support History Support System
pk11 only collects information that is necessary to operate its services. We never ask for data that is excessive or irrelevant.

3How Your Information Is Used

The data collected is used to operate, improve, and secure pk11's services. The primary use cases are outlined below:

  • For account creation, verification, and management.
  • To process deposits, withdrawals, and financial transactions.
  • For KYC verification and age confirmation — a legal requirement.
  • To send promotions, bonuses, and personalized offers (with your consent).
  • To ensure platform security and detect fraudulent activity.
  • To provide customer support and technical assistance.
  • To meet legal and regulatory obligations.
  • To improve the platform's gaming experience and develop new features.
Important: pk11 does not send marketing communications without your consent. You can unsubscribe from marketing emails at any time.

4Data Sharing & Disclosure

Pk11 never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances:

  • Service Provider: Payment gateways, KYC verification providers, and IT infrastructure partners that support pk11's operations.
  • Legal obligations: Information required to comply with court orders or regulatory authority requests.
  • Fraud Prevention: Sharing information with relevant authorities in connection with financial crime or fraud investigations.
  • Business Changes: Data transfer in the event of a company merger or acquisition, with prior notice.

Data sharing is kept to the absolute minimum necessary in all cases, and third parties are bound by confidentiality agreements.

5Cookie Policy

Pk11 uses cookies and similar tracking technologies on its website. Cookies help enhance your browsing experience and ensure the platform functions properly.

Cookie types Purpose
Essential Cookies For login sessions, security tokens, and core functionality. Disabling these cookies will prevent the site from working properly.
Performance Cookies To analyze which sections of the site are used most and to improve loading speed.
Functionality Cookies For language preferences, theme settings, and a personalized experience.
Marketing Cookies To show relevant ads and promotions (with your consent).

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain services.

6Data Security Measures

Pk11 uses industry-leading technology and practices to protect your data. Our security framework is built on multiple layers, so even if one layer fails, your information stays protected.

SSL/TLS Encryption
All data transfers are secured with 256-bit SSL encryption. A padlock icon in your browser confirms the connection is safe.
Two-Factor Authentication (2FA)
Two-factor authentication is available for added account security. Use OTP at login for an extra layer of protection.
Secure Server Infrastructure
pk11's servers are hosted in ISO 27001-certified data centers with 24/7 monitoring.
Regular Security Audits
Third-party security experts regularly audit pk11's systems and identify vulnerabilities.
Data Minimization Policy
Only the information strictly necessary is collected and stored. No unnecessary data is gathered.

7Your Privacy Rights

As a pk11 member, you have certain important rights over your own data. Contact our support team to exercise any of these rights.

Right to Access

You have the right to know what information pk11 holds about you and to receive a copy of it.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data in certain situations ("Right to be Forgotten").

Right to Restrict Processing

You may request that the processing of your data be restricted in certain circumstances.

Right to Data Portability

You have the right to request an export of your data in a structured, portable format.

Right to Object

You have the right to object to the use of your data for marketing or other specific purposes.

pk11 will respond to rights requests within 30 days of receipt. For complex cases, this period may be extended to up to two months, and you will be notified accordingly.

8Child Protection

Pk11 strictly does not serve anyone under the age of 18. We take children's privacy and protection very seriously. Age is verified during registration, and KYC documents are requested in any cases where there is doubt.

If any minor opens an account on pk11, or if anyone suspects this has occurred, please notify our support team immediately. Such accounts will be closed without delay and all associated data will be deleted.

For parents: If your child is interested in online gaming, Responsible Gaming Learn about parental controls on this page.

9Policy Updates

Pk11 may update this Privacy Policy at any time as needed. For significant changes, a notice will be sent to your registered email and clearly announced on the website.

  • The date of any changes will be noted at the top of the page under "Last Updated".
  • 30 days' notice will be given for any significant changes.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • If you do not accept the updated policy, you may request account closure.

10Contact

For any questions, requests, or complaints regarding the privacy policy, please contact pk11's data protection team:

  • Email: [email protected]
  • Live Chat: Available 24/7, average response time 2 minutes
  • Request processing time: up to 30 business days
Speak directly with pk11 support for any privacy-related concerns. We are always ready to help.

Pk11's Privacy Protection Features

256-bit SSL Encryption

All data is protected with military-grade encryption technology. Your password and financial information are never stored in plain text.

No Sale of Personal Data

Pk11 never sells your personal data to third parties. Your information is used solely to provide you with our services.

GDPR Compliance

Pk11 operates in accordance with GDPR and international data protection standards, giving you full control over your personal data.

Minimal Data Collection

Pk11 collects only the data essential to operating its services. We do not collect any additional or unnecessary information.

Scheduled Data Deletion

Once the required retention period has passed after account closure, your data is securely deleted. Data is not stored indefinitely.

Immediate Breach Notification

In the event of a security incident, pk11 is required to notify affected users within 72 hours. Transparency is our policy.

Privacy FAQ

No, pk11 never sells your personal data to third parties. Your information is used solely to provide services, and any sharing with partners is governed by strict confidentiality agreements.

Financial transaction records are generally retained for 5–7 years as required by law. Non-essential data is deleted within a set timeframe after account closure.

Submit a "Data Access Request" via pk11 live chat or email. Once your identity is verified, a copy of your data will be sent to you within 30 days.

Yes, every marketing email includes an "Unsubscribe" link at the bottom. You can also manage your notification preferences from Account Settings. However, important account-related messages will always be sent.

Disabling essential cookies may disrupt login and core site functions. However, disabling marketing and performance cookies will generally not affect normal site usage.

Your data is secure — get started now

Your privacy is fully protected at pk11. Start gaming today in a safe and trusted environment.

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